Contact & issue reporting
Contact channels
Please submit all inquiries through the contact form. API key issuance and revocation can also be requested by email.
| Channel | Use for |
|---|---|
| Contact form | Partner integration questions, error and incident reports, rate limit increase requests, onboarding requests |
| partner@muzlive.com | API key issuance and revocation (also accepted through the contact form) |
How to report an issue
Including the following details helps us investigate faster.
- When it happened (with time zone, e.g. 2026-08-04 15:00 KST)
- The endpoint and HTTP method you called
- The response status code and error body — especially the
error.requestIdvalue (see Error codes) - Steps to reproduce, or a sample request body (mask any personal data)
Never include your API key
Make sure no API key value appears in your message or attached logs. If a key has been exposed, revoke and reissue it immediately by following Key management & security.
What happens next
- We reply in the order received, on business days.
- Confirmed incidents are communicated through Announcements.